Facebook Channel

1. Introduction

In order to use the Facebook channel in the Business Messenger app (BM), for sending messages to contacts, it is necessary to configure the Facebook channel.
The Facebook channel in the Business Messenger app is based on using the Facebook Pages.

Every Business Messenger app Account Owner has to have already created a Facebook Page, in order to be able to set and use the Facebook channel in the Business Messenger app.

2. Setting Up the Channel

The following instructions are for BM Account Owner.

If you need help with creating a Facebook page, please find more details on Create a Facebook Page for your business page.

2.1 Setting Up the Facebook Channel in the Business Messenger App

From the BM Settings Channels section by clicking on the Edit Channels button , a new window will be opened where the Facebook channel can be set up.

By clicking on the Facebook Login button for the Facebook channel setup section and logging into the Facebook app, a new dialog will be opened where a Facebook page has to be selected.

In the next opened window, by clicking on the Done button, the Business Messenger app will be linked to Facebook.

After linking the BM App to Facebook, from the Facebook channel setup section the Facebook page has to be selected from the drop-down list and the Show get started button option has to be checked.

By clicking on the Save button, the channel settings will be saved. The selected Facebook Page Name, Page URL and QR code icon will be displayed in the Channels section.

The Page Name is useful to easily find the page in the Facebook app and start chatting with it.

Clicking on the Page URL will open the Facebook app where the chat can be started with the connected Facebook page and the defined keywords (in the Opt-in/Opt-out rules) here can be tested.

Clicking on the QR code icon will open a new window where the QR code for the connected Facebook page can be found.

The QR code allows a user to access information instantly. Scanning the QR code with the scanner on a mobile phone, will open the Facebook Messenger app.
There in the opened window can be found options for downloading the QR code as image and for coping the QR URL for further use.

2.2 Setting Up the Opt-in/Opt-out Rules

Opt-in/Opt-out Rules should be created in the BM Opt-in/Opt-out Manager > Facebook section.

Creating Opt-in/Opt-out rules is very important. Without defined Opt-in/Opt-out rules and configured keywords, no contacts will be stored, since there is no definition about if and how to store new contacts.

3. Updating the Channel Configuration

From the BM Settings > Channels page by clicking on the Edit Channels button in the top left corner of the screen, a window will be opened where the Channels configuration data are presented.

For the Facebook channel, by logging into the Facebook app, the settings for the Facebook account, can be changed.