In order to use the Instagram channel in the Business Messenger app, it is necessary to configure the Instagram channel.
Every Business Messenger app Account Owner has to have already created a Facebook Page that is managing and a Professional Instagram account, in order to be able to set and use the Instagram channel in the Business Messenger app.
2. Setting Up the Channel
The following instructions are for BM Account Owner.
2.1 How to Connect a Facebook Page and an Instagram Account
In order to connect the Business Messenger app with a Professional Instagram account, and start receiving the messages from the Instagram users and reply to them from the Easy Dialog app, it is necessary to connect the Business Facebook page with the Professional Instagram account the user manages.
It is described here how to connect an Instagram account to a Facebook Page from the Facebook Page. (It is also possible to connect a Facebook page to an Instagram account from Instagram app.)
In order to connect an Instagram account to a Facebook Page from the Facebook Page, the user should do the following steps:
From the Meta Business Suite of the Facebook Page, click on Page settings on the left sidebar.
On the Settings page, on the left sidebar, click Linked accounts.
On the Linked accounts page, for Instagram click Connect Account.
Allow access to Instagram messages in Inbox (this is important), and click Confirm.
Login into Instagram with the account you want to connect.
If the Instagram account is not a Professional account, select Business to turn the Instagram account into Professional account. Only Professional accounts can connect to Facebook Business pages.
Add additional account info if necessary, and click Done.
The Instagram account is now connected to the Business Facebook page.
2.2 Setting Up the Instagram Channel in the Business Messenger App
From the BM Settings > Channels page by clicking on the Edit Channels button will open a new window where the Instagram channel can be set up.
By clicking on the Facebook Login button in the Instagram section and logging into the Facebook app, a new dialog will be opened where an Instagram Business account can be selected.
By clicking on the Next button, a new dialog will be opened where a Facebook page can be selected.
In the next opened window, by clicking on the Done button, the Business Messenger app will be linked to Facebook.
The Facebook page has to be selected from a drop-down list in the BM form. By clicking on the Save button, the channel settings will be saved.
The selected Instagram Account Name, Account URL and QR code icon will be displayed in the Channels section.
The Account Name is useful to easily find the account in the Instagram app and start chatting with it.
Clicking on the Account URL will open the Instagram app where the chat can be started.
Clicking on the QR code icon will open a new window where Instagram channel details are presented.
The QR code allows a user to access information instantly. Scanning the QR code with the scanner on a mobile phone, will open the Instagram app.
There in the opened window can be found options for downloading the QR code as image and for coping the QR URL for further use.
2.3 Setting Up the Opt-in/Opt-out Rules
Opt-in/Opt-out Rules should be created in the BM Opt-in/Opt-out Manager > Instagram section.
Creating Opt-in/Opt-out rules is very important. Without defined Opt-in/Opt-out rules and configured keywords, no contacts will be stored, since there is no definition about if and how to store new contacts.
3. Updating the Channel Configuration
From the BM Settings > Channels page by clicking on the Edit Channels button in the top left corner of the screen, a new window will be opened where the Channels configuration data are presented.
For the Instagram channel, by logging into the Facebook app, the settings for the Instagram account, can be changed.